David Ghent Design Lead

Recently led the operational tools experience for a network of shared electric vehicles at Scoot.

Before that, I built lean products and processes for Pivotal's customers.

Recent Work

Scoot

Building a Team at Scoot

This case study explores how we created a new team for fleet management tools that operated thousands of shared electric eBikes, kick scooters, and mopeds.

Case Study

Scoot Fleet App

Microinteractions in Scoot's Fleet App

At Scoot we wanted to simplify the experience for field technicians as they performed maintenance on the streets of San Francisco, Barcelona, and Santiago. This case study explores how we improved the interaction between technician and electric vehicles in the field.

Case Study

Harley Davidson Route Planner

Harley Davidson Ride Planner

Harley-Davidson riders were not going on as many rides as they had in the past. Our team at Pivotal researched this problem space, and then built and shipped a motorcycle ride planning iOS app.

Case Study

Ocean Tanker Monitoring

Ocean Tanker Monitoring

A monitoring dashboard for live streaming data at an offshore drilling facility. It was my task to build user empathy, help narrow the product scope, and identify and test our solution.

Case Study

Scoot

Scoot Operations

To keep Scoot's shared electric vehicle network running, there are vehicle engineers, fleet supervisors, managers and customer service reps that are constantly monitoring vehicles. Scoot's admin desktop experience allows users to do things like adjust a vehicle's firmware settings remotely, remove a vehicle from the public fleet, or create a list of vehicles in a specific state so tasks can be created to resolve them.

Case study coming soon.

AAA Insurance

AAA Insurance Quoter

A fully responsive, online quoter for auto insurance. Rebuilt from the ground up.

Case study coming soon.

eero

eero Diagnostics Dashboard

Before being acquired by amazon, eero needed a better way to help private installation technicians troubleshoot wifi issues with their hardware. In three months we built an MVP that launched for their commercial customers.

Case study coming soon.

Samsung

Samsung Store Assistant

Samsung was experimenting with an in-store experience uplift. We worked on a suite of inventory, sales, and customer service management apps.

Case study coming soon.

Volkswagen Identity Kit

Volkswagen Identity Kit

A self service authentication platform for Volkswagen developers.

Case study coming soon.

Macquarie Vrum

VRUM

An Australian new car buying service experiment, backed by a major financial institution.

Case study coming soon.

Greatly

Greatly

An Australian real estate platform for tenants and landlords.

Case study coming soon.

More

Writing about design on Medium

Quick shots on Dribbble

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